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Secure E-mail Support

What Is Secured E-Mail?

At Federated Insurance, It’s Our Business To Protect Yours®, and one of the ways we are doing that is through secure e-mail, helping ensure the security of your personal information when an e-mail containing sensitive information is sent from Federated.

All e-mail leaving has a risk of being intercepted. Secured e-mail greatly reduces this risk by adding an additional layer of security to the content of the e-mail during transmission and requiring intended recipients to authenticate their identity before opening messages.

Quick Links:
Registration
Logging In
Reading Your Secure Message
Forgot My Password
Additional Questions and Support

Registering with Proofpoint Encryption

The first time you receive a secure message, you will be prompted to register with Proofpoint Encryption, otherwise you will be taken directly to the log-in screen.

Secure Email Registration Form, requires email address, first and last name, password and password confirmation

Fill in the fields and click Continue.

Logging In

When you click to open a secure message, you will be prompted to log in to Proofpoint Encryption.

Secure Email Login Screenshot, option to select if using a public, shared, or private computer

Reading Your Secured Message

The reply and reply all options are available in an opened message. When replying to the sender, this message will be sent back securely.

Note: While sent securely, a Federated employee should not have to log in to view a reply.

To forward a secured message, open the e-mail, copy its contents, and paste into your own e-mail to send to additional recipients. Note: This message will not be secured by the secure e-mail system and its contents are the responsibility of the sender.

Attachments in a secured message will show in the heading area and can be opened by clicking on the attachment title.

To save an opened e-mail, click Save As and store the e-mail as you wish.

Screenshot of Secure Email Message Example

Click Logout when you are done.

Screenshot of Secure Email Logout

Forgot My Password

If you forget your password, click the Forgot My Password link. You will receive a non-secured e-mail with a link in it shortly thereafter. Click the link to re-register and reset your password.

Screenshot of Secure Email Forgot Password Link below Login Area

Additional Questions and Support

If you need further assistance, please e-mail our help desk at SecureEmailSupport@fedins.com.  Help desk hours are Monday-Friday, 6:30 a.m. to 5:00 p.m. CST.

A representative will respond to your inquiry promptly. Please include the following information in your inquiry:

  • Name
  • Phone number
  • Description of issue
  • Attach the encrypted e-mail or provide the subject of the encrypted e-mail